Help and contact

Something broken, unfair or confusing? Tell us. A person reads every message.

It helps to say which iPhone you have, which Track you were on, and what happened just before.

The Full Game

I bought the Full Game but the Chapters are locked

On the home screen, tap any locked Chapter marked "In the Full Game", then tap Restore purchase. Make sure the phone is signed in to the Apple account that bought it. Chapters still open in order: each one opens when you've done enough Goals in the one before.

I want a refund

Purchases are made through Apple, so refunds are too. Go to reportaproblem.apple.com, sign in, and choose the purchase.

Does a purchase carry over to a new phone?

Yes. Install the game, sign in with the same Apple account and use Restore purchase. It works with Family Sharing too.

Your progress

Where is my progress saved?

On your phone. Your Career, Cash, Gear and settings are not stored online, so deleting the game deletes them. A new phone set up from a backup of the old one brings them along.

The Jam

My time isn't on the board

A time is posted when you finish a run with a connection and a name chosen. If you rode offline, open the Jam page once you're back online and your best run is sent then. The board keeps only your fastest time each week.

Someone's name is offensive

Open the Leaderboard, tap the three dots on that rider's row and choose Report name. A name reported by several riders is replaced automatically, and we look at every report. You can also choose Hide rider to stop seeing them on your phone.

My name was changed to "Rider" and a number

Other riders reported it. If you think that was a mistake, email us with the name you had.

How do I delete my Jam account?

Open Settings, find Jam account and tap Delete my Jam account. Your name, times and Ghosts are removed from the boards for good. Your Career on the phone isn't touched. More in the privacy policy.

Which iPhones it runs on

Any iPhone with iOS 17 or later. It isn't made for iPad yet.